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Repair Policy and Procedures

Repair and Replace
Positron offers repair and replace services through its Return Material Authorization (RMA) team. All items being sent in for repair or replacement require an RMA number, which can be obtained by contacting Positron. Parts returned without an RMA number cannot be accepted. The RMA number must clearly be marked on all boxes, crates and shipping documents. Bulk repairs (more than five items) will require additional processing time, therefore please take this into consideration when requesting an RMA number. To accelerate the repair process, include a report detailing the reason for return with the unit(s). Please include the name and phone number of a contact person should additional information be required.

Warranty Information
Positron offers warranty repairs at no cost and reserves the right to repair or replace any defective equipment. All repaired items are warranted for a period of 90 days from date of shipment from our facility. This policy is only valid if the product has not been misused, improperly operated, or modified after leaving the Positron facility. Any damage to equipment due to improper packaging that occurs in shipping to Positron will void the warranty.

Turn Around Time
The in-house turn around target is twenty working days. Some units may exceed this turn around time due to the lack of availability of parts needed. If this situation arises you will be notified by a Positron representative.

RMA Department
Toll free: 1-888-577-5254 (US & Canada)
Tel: +1 514-345-2220 option 6

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