Email Technical Support:

RMA Request Form:

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TECHNICAL SUPPORT

Positron is committed to providing excellent ongoing technical support to its customers. A team of specialists is available at our Technical Support Center for either telephone assistance or on-site visits.

Our Support staff is available to assist Field Technical personnel in the maintenance and troubleshooting of Positron equipment and to provide technical assistance to supervise the planning, configuration and implementation of the installation as requested. On-line access to software updates as well as documentation, product change notices, etc. are available via Positron Access’s customer portal.

Our team of sales professionals and training staff partner with you to develop solutions that meet your critical infrastructure needs with responsiveness and expertise. This partnership begins with a complete assessment of your current needs and problem areas and continues with extensive product demonstrations and training.

Key Benefits

Flexible service programs
and contracts

Personalized support
and solutions

For additional information, please contact:

Toll free: 1-888-577-5254 (US & Canada) | Tel: +1 514-345-2220 Option 3  | Email

Order Management

Positron’s Order Management team is here to assist you with receiving and placing orders. Our sales order processing includes picking, sorting, tracking, and shipping. Our team can help you with the selection of products to ensure your purchasing needs are fulfilled according to your needs. We can also team you up with our trained application engineers who can help you design a solution for custom applications or special project needs. We will make sure the order information is complete to reliably determine and provide lead times. Our Order management team will track sales, stock, and fulfillment to ensure customer satisfaction.

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Repair and Replace

Positron offers repair and replace services through its Return Material Authorization (RMA) team. All items being sent in for repair or replacement require an RMA number, which can be obtained by contacting a Customer Service Representative. Parts returned without an RMA number cannot be accepted. The RMA number must clearly be marked on all boxes, crates and shipping documents. Bulk repairs (more than five items) will require additional processing time, therefore please take this into consideration when requesting an RMA number. To accelerate the repair process, include a detailed report on the issue with the unit(s). Please include contact information in case further information or clarification is required. Warranty validity will be determined upon inspection of the returned Product. If the warranty provisions herein do not cover the returned product, customer will be contacted before commencement of the repair work. Any damage to equipment due to improper packaging that occurs in shipping to Positron will void the warranty.

Warranty Information

Positron’s hardware repair and replace warranty is two years from the date of shipment from our facility. Positron’s software warranty is one year from the date of shipment of software. Positron offers warranty repairs at no cost and reserves the right to repair or replace any defective equipment. This warranty does not apply if the product has been altered, has not been installed, operated, or maintained in accordance with instructions supplied by Positron. Product that has been repaired or replaced will carry the remainder of the original warranty or a ninety-day warranty, whichever is greater. Products repaired or replaced that were out of warranty will carry a ninety-day warranty.

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Request a RMA Service Ticket:

For additional information, please contact:

trainingTRAINING

Positron Access offers varied training solutions to meet your needs through webinars as well as training programs.

Webinars are ideal for sharing information across multiple offices in different cities using a web browser. Positron webinars can be tailored to accommodate a customer’s specific training needs and are presented by a Positron representative who is an expert in the field. Multiple webinar sessions are available, depending on the size of the audience.

Held at the Positron premises in Montreal and led by experienced instructors, Positron’s training programs provide an overview on our bonded copper solutions and fibre access products. We provide hands-on experience where the students can apply the product theory learned. On-site training programs are also available (upon request) and are customized to address the students’ particular requirements.

Training programs are supported by multimedia learning material, visual presentation, printed student guides and GUI management software.

For additional information, please contact:

Toll free: 1-888-577-5254 (US & Canada) | Tel: +1 514-345-2220 Option 1  | Email

supportpic4

TECHNICAL SUPPORT

Positron is committed to providing excellent ongoing technical support to its customers. A team of specialists is available at our Technical Support Center for either telephone assistance or on-site visits.

Our Support staff is available to assist Field Technical personnel in the maintenance and troubleshooting of Positron equipment and to provide technical assistance to supervise the planning, configuration and implementation of the installation as requested. On-line access to software updates as well as documentation, product change notices, etc. are available via Positron Access’s customer portal.

Our team of sales professionals and training staff partner with you to develop solutions that meet your critical infrastructure needs with responsiveness and expertise. This partnership begins with a complete assessment of your current needs and problem areas and continues with extensive product demonstrations and training.

 

Key Benefits

Flexible service programs
and contracts

Personalized support
and solutions

For additional information, please contact:

Toll free: 1-888-577-5254 (US & Canada) | Tel: +1 514-345-2220 Option 3  | Email