Support

Positron’s Order Management team is here to assist you with receiving and placing orders. Our sales order processing includes picking, sorting, tracking, and shipping. Our team can help you with the selection of products to ensure your purchasing needs are fulfilled according to your needs. We can also team you up with our trained application engineers who can help you design a solution for custom applications or special project needs. We will make sure the order information is complete to reliably determine and provide lead times. Our Order management team will track sales, stock, and fulfillment to ensure customer satisfaction.

Positron offers repair and replace services through its Return Material Authorization (RMA) team. All items being sent in for repair or replacement require an RMA number, which can be obtained by contacting a Customer Service Representative. Parts returned without an RMA number cannot be accepted. The RMA number must clearly be marked on all boxes, crates and shipping documents. Bulk repairs (more than five items) will require additional processing time, therefore please take this into consideration when requesting an RMA number. To accelerate the repair process, include a detailed report on the issue with the unit(s). Please include contact information in case further information or clarification is required. Warranty validity will be determined upon inspection of the returned Product. If the warranty provisions herein do not cover the returned product, customer will be contacted before commencement of the repair work. Any damage to equipment due to improper packaging that occurs in shipping to Positron will void the warranty.

Positron’s hardware repair and replace warranty is two years from the date of shipment from our facility. Positron’s software warranty is one year from the date of shipment of software. Positron offers warranty repairs at no cost and reserves the right to repair or replace any defective equipment. This warranty does not apply if the product has been altered, has not been installed, operated, or maintained in accordance with instructions supplied by Positron. Product that has been repaired or replaced will carry the remainder of the original warranty or a ninety-day warranty, whichever is greater. Products repaired or replaced that were out of warranty will carry a ninety-day warranty.